Professional Services
Expert resources to optimize your business outcomes
To succeed in today’s constantly evolving media industry, you need cutting-edge technology and workflows, advanced training for your team members, and a technology partner that provides comprehensive support to ensure ongoing success.
The Avid Professional Services team takes a collaborative approach by working with you through every step to get you up and running quickly, minimizing risk while optimizing your company’s operational efficiency and return on investment. Our global team of highly experienced technical and operational consultants, who are experts in the video, media, broadcast and audio industries, provides you the advice and expertise to achieve the highest possible value from your Avid solutions. Our consistent goal is to maximize operational benefits and minimize risk of complex technology deployments for all of our customers.
As an industry leader in media technology solutions, Avid’s wealth of knowledge and experience can help you identify and solve your unique business challenges, make more informed decisions, and quickly achieve maximum productivity.
Avid Professional Services approach includes all the necessary steps to assure a well planned and executed deployment and use of Avid technology solutions:
Operational Workflow Consulting
Avid’s workflow consultants bring to your project a wealth of industry knowledge of methods to optimize your workflows. They work very closely with your operations teams to understand and ensure your unique needs are translated into workflows that accommodate day-to-day processes, while customizing and configuring system features to fit each unique workflow.
These services cover the careful analysis of your existing operations, through observation and interviews with your team, adjusting and adapting operational workflows to meet your required outcomes based on the new technology and best practices in the industry. The team will design and build a deployment plan that will enable your team to carry out their job with confidence and competence through training, knowledge development, rehearsal and go-live support. The workflow team can support you through the life of your partnership with Avid, providing advice and guidance on continuous improvement to stay ahead in continuously changing demands of our industry.
Technical Design & Deployment
Our experts work to translate your operational needs to the best technically robust solution and implementation – across Avid products, 3rd-party solutions and Avid’s orchestration capabilities to enable customer-specific workflows, including all aspects of deployment planning and commissioning. Avid offers proven and trusted expertise, value, and innovation to make sure your new solutions address your unique goals and challenges.
It’s crucial to rollout new technology in a methodical and efficient way. This includes upfront assessments, technical design, solutions implementation, integration testing, go-live support, and project documentation to provide you the utmost confidence in the success of your technology investment.
Our team can lead the project regardless of the technology deployment method – be it on-premise, virtualized, cloud-hosted or a hybrid solution.
Implementing new technology can be complex, and it’s crucial to address challenges during each phase of the project so you can remain productive. Our project and program managers serve as your primary contact during an entire implementation engagement to ensure your project is a success – managing resources to your deadlines, communicating all status and issues, and mitigating risks.
Customer-Focused Training
Implementing new technology takes time and often requires team members to adjust to new workflows. To assure you have capable and competent staff and to keep your operations running smoothly throughout the installation and beyond, Avid has the experience to help guide your business through this transition.
Our team offers a blended learning approach which combines self-paced learning on the Avid Learning Central eLearning platform, with comprehensive onsite training on Avid products and solutions. The blended learning program is designed based on your deployment and new workflows, to boost efficiency and maximize productivity.
Avid’s Learning Services offers a variety of additional training modalities (e.g., Virtual Instructor-Led), as well as technical and user certifications.
Transition to Customer Care
In all cases, Avid Professional Services works to ensure a clean handoff and transition to Avid’s Customer Care organization for awareness of your customer-specific solutions.
Contact us
Interested in learning more about Avid Professional Services?
Please email us at professional.services@avid.com or contact your local sales representative.